Last updated January 24, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within three (3) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, please email customer service at hello@trycannago.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
CannaGo, LLC
Attn: Returns
RMA #
2048 Bolton Drive
Atlanta, GA 30318
United States
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS
The following items cannot be returned or exchanged:

Items that have been opened
Items that have shown signs of tampering on box or item itself
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS
If you have any questions concerning our return policy, please contact us at: hello@trycannago.com


 

Shipping policy

Shipping Policy - CannaGo
Thank you for choosing CannaGo for your Hemp needs. We are committed to providing you with the highest quality products and exceptional service. Please review our shipping policy below for information regarding shipping restrictions, methods, and more.
 

1. Shipping Restrictions:

• CannaGo does not ship Delta 8 products to the following states: Alaska, Arizona, Colorado, Delaware, Idaho, Iowa, Montana, Nevada, New York, North Dakota, Oregon, Rhode Island, Utah, Vermont, and Washington.

• We only ship within the United States. International shipping is not available at this time.

• Customers must be at least 21 years of age to place an order.

2. Order Processing Time:

• Orders are typically processed within 1-2 business days after payment confirmation.

• Processing times may vary during high volume periods.

3. Shipping Methods:

• We offer standard shipping for all orders within the United States.

• Shipping costs are calculated at checkout based on the weight and destination of your order.

• Estimated delivery times vary depending on your location and chosen shipping method.

4. Order Tracking:

• Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

• You can track the status of your order by entering the provided tracking number on our website or the carrier's website.

5. Contact Us:

• If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact us.

• You can reach our customer service team via email at hello@trycannago.com or by phone at 786-602-2511.

Policy Updates:

• CannaGo reserves the right to update or modify our shipping policy at any time.

• Any changes to the shipping policy will be reflected on this page.

By placing an order with CannaGo, you agree to adhere to the terms and conditions outlined in this shipping policy. We appreciate your business and look forward to serving you.